Shipping & Handling
How can I buy coffee?
There are two distinct ways for you to purchase green coffee beans from Coffee Marketplace. The first is the traditional method of calling or emailing us for a price quote and availability. This way allows a lot of flexibility in that we can get to know your needs and make recommendations based on your preferences. The second method is via our online webstore. If a coffee is available for online purchases, it is pysically here in our warehouse.
Is there a minimum order size?
There are no minimum orders on either full bags or loose bag (as little as 1kg). However, there are some restrictions for orders and delivery to Sabah and Sarawak. Please get in touch with us if you face any issues when ordering from the webstore.
How do online purchases ship?
For orders with Full Sized bags from peninsular Malaysia we use our local delivery partner rates anywhere from Perlis down to Johor. For loose orders purchased from our webstore we will ship within 3 working days.
How do future shipment pre-order works?
Orders done for future shipment will be shipped once the green coffee arrives in our warehouse. You will be notified either through email, text message or updates through our social media platforms i.e. Instagram and Facebook.
How do our coffee ship?
All coffee orders are shipped using GD Express courier. For orders between 15kg to 50kg, separate delivery orders will be used (for eg., 20kg order will be separated to two 10kg deliveries). Most deliveries should arrive in three to five working days for orders within Malaysia.
If you have not received your coffee within 7 working days of the dispatch date, please contact us so we can address and rectify the situation.
- If your order is more than 60kg (ie. orders in jute bags) please get in touch with us before confirming the order so we can quote your best shipping fee.
- Please ensure that your address is accurate when ordering as we cannot be held responsible for shipping errors caused by incorrect information.
- Shipping costs are calculated by gross weight of each product, inclusive of packaging.
Can I pick up at the warehouse?
Definitely. Here is where you'll go:
116, Block E, Phileo Damansara 1,
Petaling Jaya, 46350, Selangor D.E.
Monday - Friday Only